Helpato equipped with several supporting tools. Each of those not only help you give your customers and potential customers a better experience, but also it will reduce support requests and saves your precious time.
Allow your customers to send you a private ticket (maybe with their sensitive data) and ask for help.
Your customers as well as potential buyers can create a public topic to get in touch with you and each other.
We have used the Envato API in our development to reduce all the burden of you and your customers.
Login using your Envato account
Your items will import automatically
Your customers doesn’t need to provide purchase code
Identify if a customer has a valid support
1 Item Support
100 MB Attachment
10 Item Support
10 GB Attachment
25 Item Support
100 GB Attachment
You can cancel your subscription at any time. Cancelling your plan comes into effect the following month.
Absolutely! We work with Stripe which guarantees your safety and security. All site communication and data transfer are secured and encrypted.
Yes. Go to the billing section of your dashboard and update your payment information.
Of course! We’re happy to offer a free plan to anyone who wants to try our support system. There is no credit card required; you get access to all our great features; and if you choose to upgrade to a paid plan, you can keep all of your data too!
It’s quick and easy to switch between our different pricing plans from your dashboard. Changes to your account will happen in real-time and any fees will be changed accordingly.
Currently, we only offer monthly subscription. You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation. Yearly subscription with generous discount will become available soon.
Envato API requires us to ask for these permissions to have the ability to get your details, items, purchased items, etc. on your behalf. We take privacy extremely seriously, and will never send messages, or access your data for anything other than our stated purposes.
No, we are not affliated or supported by Envato.
Unfortunately, not at this time! Please try our free plan for a while to make sure Helpato is what you want.